Fu88 Privacy Policy – We Take Care of Your Data

1 Introduction

Fu88 ("we", "Platform", "fu88.bz") respects the privacy of every user who accesses and uses our services. This Privacy Policy is designed to ensure you have a clear understanding of how we manage your personal information from the moment you register until you stop using the platform.

We operate in accordance with applicable data protection laws and comply with the guidelines set by our regulatory body. Our commitment to privacy is not merely a statement on paper — it is reflected in every system design decision, internal process, and staff training we conduct.

This Privacy Policy applies to all information collected through the fu88.bz website, the fu88 mobile app, and any interactions you have with our platform, including communications with our customer support team.

2 Information We Collect

Fu88 collects information from you through several different methods, depending on how you interact with our platform. The following are the categories of information we collect:

Information You Provide Directly:

• Full name as it appears on your official identity document.
• Date of birth for age verification purposes.
• Active email address used for account communications.
• Mobile phone number registered in your name.
• Residential address including postcode and state.
• Bank account or e-wallet details for financial transaction purposes.
• Identity verification documents (MyKad, passport) during the KYC process.

Information Collected Automatically:

• IP address and device information used to access the platform.
• Web browser type and operating system version.
• Session data including pages visited, browsing duration, and in-platform interactions.
• General location data based on IP address (not precise GPS location).
• Transaction logs including deposits, withdrawals, and game history.

Information from Trusted Third Parties:

• Identity verification from a licensed KYC service provider.
• Basic profile information if you register using a supported social media account.
• Payment verification data from payment processors integrated with our platform.

3 How We Use Your Data

Every piece of information we collect has a clear and specific purpose. fu88 uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your member account on the fu88 platform.
• Transaction Processing: To process deposits, withdrawals, and all other financial transactions securely and efficiently.
• Identity Verification (KYC): To comply with legal requirements for preventing fraud, money laundering, and access by underage individuals.
• Customer Support: To provide relevant and effective assistance when you contact our support team.
• Platform Security: To identify and prevent fraudulent activity, account misuse, and other security threats.
• Experience Personalization: To personalise content, offers, and game recommendations based on your preferences and playing habits.
• Platform Communications: To send important account notices, security updates, and relevant promotional information.
• Legal Compliance: To fulfil reporting obligations to authorised regulatory bodies and law enforcement agencies.

4 Sharing Information with Third Parties

Fu88 does not share your personal information with external parties except in the following limited situations, which are intended to support platform operations or fulfil legal obligations:

• Trusted Service Providers: We share necessary information with payment processors, KYC service providers, and server hosting companies that help us operate the platform. All these partners are bound by strict confidentiality agreements.
• Game Software Providers: The minimum information required to run a game session is shared with third-party game providers integrated with the fu88 platform.
• Law Enforcement Agencies: fu88 will disclose member information when required by a valid court order or directive from an authorised law enforcement agency.
• Regulatory Body: Compliance reports submitted to our licensing regulatory authority as required by applicable law.
• Fraud Investigation: In cases suspected to involve fraud or money laundering, relevant information may be shared with parties conducting the investigation.

In all of the above circumstances, we only share the minimum necessary information. fu88 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes.

5 Data Storage & Security

Fu88 employs banking-grade security infrastructure to ensure your personal data is kept safe at all times. The technical and organisational security measures we implement include:

• End-to-end encryption for all data transmitted and stored.
• Multi-layered firewall protection and an active intrusion detection system (IDS).
• Role-based access control — only staff who require access to specific data are permitted to do so.
• Round-the-clock system monitoring by a dedicated cybersecurity team.
• Regular security audits conducted by accredited independent audit firms.
• Encrypted data backups stored across multiple locations to ensure service continuity.

Data Retention Period:

Fu88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we retain transaction records and KYC data for the minimum period required by applicable financial compliance regulations — typically between 5 and 7 years — before the data is securely and irreversibly deleted.

6 Cookies & Tracking Technologies

Fu88 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage your cookie preferences through your web browser. However, disabling essential cookies may affect platform functionality and prevent you from logging in to your account. fu88 does not use third-party cookies for advertising purposes.

7 Your Rights as a Member

As a fu88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the fu88 support team via live chat or our support email. We will process your request within 30 business days and will notify you if additional time is required due to complexity or the volume of requests received.

8 Children's Privacy

The fu88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

If we discover that personal information from a minor has been collected without our knowledge, we will immediately take the following steps:

• Immediately closing the account and blocking all access to the platform.
• Deleting all personal information associated with that individual from our systems.
• Processing the return of any deposited funds to the parent or legal guardian upon completion of verification.

Parents or guardians who suspect their children have accessed the fu88 platform without permission are encouraged to contact our support team immediately via 24/7 live chat.

9 Changes to This Privacy Policy

Fu88 reserves the right to amend or update this Privacy Policy at any time. Changes take effect immediately upon publication on our website. The date of the most recent update will always be displayed at the top of this document.

For significant and material changes, we will notify you through:

• A clear notice displayed on the fu88 platform login page.
• Email sent to the address registered to your account.
• In-account messages requiring acknowledgment of receipt.

Continued use of the fu88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account, and all valid remaining funds will be returned in accordance with established procedures.

10 Contact Us

If you have any questions, concerns, or complaints about how fu88 handles your personal data, we encourage you to contact us directly. Our Data Protection Officer team is ready to assist you.

You can reach us via:

• Live Chat 24/7: The fastest way — always ready to help with no waiting required.
• Support Email: [email protected] — response within 24 business hours.
• FAQ Section: Visit page FAQ us for immediate answers to frequently asked questions about privacy and account security.

We are committed to thoroughly investigating every complaint and providing a complete response within a reasonable timeframe. Your satisfaction and trust are fu88's top priorities.

Effective date: 1 January 2026  |  Document version: 2.4  |  Official language: Bahasa Melayu